Privacy Policy

Privacy Policy

1. Who We Are

SBR Express Inc. (“SBR Express Inc.,” “we,” “us,” or “our”) is dedicated to protecting your privacy and ensuring transparency in our data practices. Our website address is: https://sbrexpressinc.com. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use our website and any related services (collectively, the “Site”).

2. Definitions

    • Personal Information: Any information relating to an identified or identifiable natural person.
    • Processing: Any operation or set of operations performed on personal data, such as collection, storage, use, transmission, and deletion.
    • Cookies: Small text files stored on your device that help us enhance your experience and gather usage data.
    • Third Parties: External service providers, partners, or entities that may process your data under strict contractual obligations.
    • Data Subject: An individual whose personal data is collected and processed by us.
    • Legal Basis: The grounds on which we process your data, such as consent, contractual necessity, legitimate interests, or legal obligations.

3. Scope and Consent

By accessing and using our Site, you agree to the collection and processing of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Site. This policy applies to all visitors, users, and others who access our Site.

4. Information We Collect

A. Information You Provide Directly

When you interact with our Site or services, you may voluntarily provide:

    • Contact Details: Full name, email address, phone number, mailing address, etc.
    • Account Credentials: Username, password, and profile information when you register an account.
    • Payment and Transaction Information: Payment methods, billing details, and transaction history.
    • Communications and Feedback: Data you provide when filling out forms, subscribing to newsletters, contacting support, or participating in surveys and promotions.

B. Information Collected Automatically

We collect certain information automatically as you interact with our Site, including:

    • Device and Network Data: IP address, browser type, operating system, device identifiers, mobile carrier, and network connection details.
    • Usage Data: Pages visited, time spent on pages, navigation paths, clickstream data, search queries, and interaction details.
    • Location Data: General geographic location inferred from your IP address or, where permitted, via GPS.
    • Cookies and Tracking Technologies: Data collected via cookies, web beacons, pixel tags, and similar technologies that help us analyze usage patterns and remember your preferences.

C. Data from Third Parties

We may receive additional information about you from:

    • Service Providers and Partners: Analytics providers, payment processors, advertising networks, and logistics partners.
    • Social Media Platforms: Data from social networks when you interact with our content or use social login features.
    • Public Sources: Information available publicly or obtained from trusted business partners.

D. Comments and User-Generated Content

    • Comments: When visitors leave comments on our Site, we collect the data provided in the comment form, along with your IP address and browser user agent string to help detect spam. An anonymized string (hash) created from your email address may be provided to the Gravatar service (whose privacy policy is available at https://automattic.com/privacy/) to determine if you are using it. Upon approval, your profile picture may be visible alongside your comment.
    • Media Uploads: If you upload images or other media to the Site, please avoid including embedded location data (EXIF GPS). Visitors may download and extract any location data contained within such files.

5. How We Use Your Information

We use your information for various purposes, including:

    • Service Delivery and Enhancement:
        • Operating, maintaining, and improving the Site.
        • Processing transactions, managing orders, and handling customer service inquiries.
        • Conducting research and analysis to enhance our offerings.
    • Communication and Customer Engagement:
        • Responding to your inquiries and feedback.
        • Sending service-related notifications, updates, newsletters, and promotional materials (subject to your consent).
    • Marketing and Advertising:
        • Delivering personalized content and advertisements based on your interests.
        • Measuring the effectiveness of our marketing efforts.
    • Legal and Regulatory Compliance:
        • Complying with applicable laws and regulations.
        • Protecting our rights and addressing legal processes, including including sending your IP address with password reset emails.
    • Business Operations:
        • Evaluating and enhancing our risk management and strategic planning.
        • Facilitating business transactions, including mergers, acquisitions, or restructuring, while safeguarding your data.
    • SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

    • Consent: Where you provide explicit consent.
    • Contractual Necessity: To fulfill contractual obligations or provide requested services.
    • Legitimate Interests: For our legitimate business interests provided these are balanced against your rights.
    • Legal Obligation: Where required to comply with statutory or regulatory obligations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

    • Comment Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These cookies are set for one year to avoid the need to re-enter your details on future visits.
    • Login and Session Cookies:
        • A temporary cookie is set when you visit our login page to determine if your browser accepts cookies; this cookie contains no personal data and is discarded upon closing your browser.
        • When you log in, cookies are used to save your login information and screen display choices. Login cookies typically last for two days (or two weeks if “Remember Me” is selected), and screen options cookies last for one year.
    • Editorial Cookies: If you edit or publish content on the Site, a cookie may be set to record the post ID of the content you just modified; this cookie expires after one day.
    • Tracking Cookies: Used for performance, analytics, and advertising purposes, including those provided by third parties.

8. Embedded Content from Other Websites

Our Site may include embedded content (e.g., videos, images, articles) from other websites. Such embedded content behaves as if you visited the external website directly. These websites may:

    • Collect data about you.
    • Use cookies and other tracking technologies.
    • Monitor your interactions with the embedded content, particularly if you have an account and are logged into that website.

9. Data Sharing and Disclosure

We share your data only under the following circumstances:

    • Service Providers: With trusted third-party vendors (e.g., payment processors, analytics services, customer support, logistics partners) who are contractually obligated to protect your data and use it solely for the purposes we specify.
    • Business Transfers: In connection with mergers, acquisitions, or asset sales. In such events, your information may be transferred, and we will notify you or provide an opt-out where applicable.
    • Legal Requirements: To comply with legal obligations, respond to valid legal processes (such as subpoenas or court orders), or protect our rights and safety.
    • With Your Consent: Where you have explicitly agreed to such data sharing.
    • Automated Spam Detection: Visitor comments may be analyzed by automated spam detection services to ensure a safe and clean community.

Additionally, if you request a password reset, your IP address may be included in the reset email as part of our security measures.

10. Data Retention and Deletion

    • Comments and Metadata: Comments and associated metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically, rather than holding them for moderation.
    • User Accounts: For registered users, personal information is stored in user profiles. Users can view, edit, or delete their personal information at any time, although usernames may be permanent. Site administrators may also access and modify this information as necessary.
    • Retention Policy: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, we will securely delete or anonymize it, subject to any legal obligations to retain certain information.

11. International Data Transfers

If you are located outside the United States:

    • Global Data Transfers: Your personal data may be transferred to and processed in countries with different data protection laws.
    • Safeguards: We utilize standard contractual clauses and other legal mechanisms to ensure that your data is protected during international transfers.
    • Compliance: Our practices comply with relevant international data protection regulations, including the GDPR and similar laws.

12. Your Rights Over Your Data

We support your rights and provide tools for you to manage your personal information. Depending on your jurisdiction, you may have the right to:

    • Access: Obtain a copy of the personal data we hold about you.
    • Rectify: Request corrections of inaccurate or incomplete data.
    • Delete: Request that we erase your personal information, subject to legal requirements.
    • Restrict Processing: Request that we limit the processing of your data.
    • Object: Object to certain types of processing based on your specific situation.
    • Data Portability: Request your data in a structured, commonly used, machine-readable format or request a transfer to another organization.
    • Withdraw Consent: Revoke consent provided for data processing based solely on your consent.

To exercise any of these rights, please contact us using the details provided in Section 16. We will respond in accordance with applicable laws and within prescribed timeframes.

13. Specific Regulatory Compliance

We ensure compliance with major data protection regulations, including:

    • General Data Protection Regulation (GDPR): For users in the European Economic Area (EEA), detailing legal bases, data subject rights, and international transfer safeguards.
    • California Consumer Privacy Act (CCPA): For California residents, with specific disclosures regarding data collection categories, purposes of use, and opt-out rights.
    • Other Regulations: We continuously monitor and adjust our practices to comply with additional privacy laws globally.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service enhancements. When significant changes are made:

    • We will update the “Last Updated” date at the top of this document.
    • We may notify you through the Site or via other direct communications.
    • We encourage you to review this policy periodically to stay informed about how we are protecting your data.

15. SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from SBR EXPRESS INC , you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • conversations internal
  • conversation external

Example: “Hi this is SBR EXPRESS, do you have something available for us from OK to CA?]. You can reply STOP to opt out of SMS messaging from SBR EXPRESS INC at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [conversation external, conversation internal.]

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or conversations .”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from SBR EXPRESS, in the following way:

  • Email: info@sbrexpressinc.com

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://sbrexpressinc.com/

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SBR Express Inc.
Email: info@sbrexpressinc.com

For inquiries related to your data rights or to exercise any of the rights outlined above, please provide sufficient details so we can verify your identity and process your request promptly.